Privacy statement
We are committed to safeguarding your privacy online so we have formed this privacy policy to help you understand how personal information you submit to Acantho d.o.o. web site - www.croatiacharterholidays.com and services you inquire about will be treated.Cookies and data protection
We use traffic log cookies to identify which pages are being used (Google analytics and Zendesk chat). This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Google’s privacy policy is available at: http://www.google.com/privacypolicy.html
Zendesk privacy policy is available at: https://www.zendesk.com/company/customers-partners/privacy-policy/
When you visit our web sites, our web server automatically collects information about the IP address of your computer, type of your browser, name of your domain, time of your access, which we only use for our internal statistical analysis purposes.
Note: Information, which could be personally identifiable, cannot be collected via our web server and other tracking technology.
Personal information can only be collected when you voluntarily provide it to us. Acantho d.o.o. only collects personal information if you submit an on-line booking inquiry or if you contact us directly when planning to use our services. In particular, during on-line inquiry and booking process you will be asked to enter contact information such as E-mail address and contact number. All information that Acantho d.o.o. may collect from you is only used to help us identify yacht charter, accommodation or other services options for you. The information is also used to individualize your holidays in Croatia by matching your personal needs and requirements.
The way we use information:
Your personal information may be used in one of the following ways:
• To send you the appropriate offer for the requested services
• To complete the process of reservation for the required service
• To prepare and send you the contract, the invoice, the voucher and other possible documents, necessary for the service you ordered
• To prepare your vacation according to your requirements
In order to make your use of our service more available, Acantho d.o.o. will also use personal information to customize the information we send to you (for example; to tell you about new boat models or promotions offered that we feel may interest you).
In case that you don't want to receive announcements about our offer or other promotional information, don't hesitate to inform us about that. After we receive your notice, your name will be soon removed from our list.
Such information are not shared with outside parties. Acantho d.o.o. may make personal info available to another partner company in cases:
• When you provide your consent;
• When necessary to operate the service or to provide you with a product or service you have requested.
• When we have a good faith belief that the law or any legal process requires disclosure.
Protecting clients' privacy and personal information is of great priority in Acantho d.o.o. and we are committed in efforts to ensure the safety of all personal information you provide to us. All questions, comments and suggestions can be sent to Ms Karmen Hrvatic, head of personal data protection processing. Contact: karmen@croatiacharterholidays.com
Your personal information is subject to the Privacy Statement in place at the time you submit such information. Acantho d.o.o. holds the right to modify this Privacy Statement from time to time. Typically, we will post notice of a change on our web site.
If at any point we would like to use your personal information in a manner inconsistent with this Privacy Statement, we will ask your approval.
